Support: Domain Names || Web Secure || Administering Domain Names

How can I access my domain name?

You can access your domain name 24 hours per day, 7 days per week through The Console, Web Secure’s online services management system. The Console will allow you to renew, transfer, register, delegate and maintain your domain name, as well as allowing you to update contact details at any time.

How do I change the name servers for my domain?

If you wish to delegate a domain name to new name servers.

1. Log into the The Console™
2. Click on the Domain Name icon
3. At the bottom of the page, make a note of the existing name servers (for future reference) then delete by clicking "Delete Name Server"
4. Add a new name server by simply typing in the host name of the new server (I.P. numbers are not required).

Web Secure Name Servers:

ns1.yourdnshost.net
ns2.yourdnshost.net
ns3.yourdnshost.net

dns1.stabletransit.com
dns2.stabletransit.com

How do I create my own name servers for my domain?

If you wish to create a new host name server on your domain name, like ns.yourdomain.com.au.

1. Log into the The Console™
2. Click on the Domain Name icon
3. At the bottom of the page, follow the link "Add a name server" by clicking "Domain Hosts"
4. On the destination page you can create new hosts or modify ones you have created

How do I delegate my domain name?

Click here.

What is propagation?

Propagation is the term used when you change the name servers for your domain, and when your domain starts pointing to the new name servers. For example, if you were changing from an old hosting company to a new one, after you change the name servers for your domain, it will take some time (up to 24 hours) to see the new hosting company’s hosting – this is propagation.

How do I redirect my domain name to my website?

To redirect your domain name to your website, your hosting company should be able to provide you with “name servers”, which are two addresses that used to link your domain name with your hosting.

If you don’t have name servers, if your hosting company has given you an IP address, or if you want to redirect your domain to free hosting space you have with your ISP, you will need to purchase a product called the Domain Manager.

Managing domain A/CNAME/MX records

To change the A, CNAME or MX records for your domain, you will need to purchase the Domain Manager.

How do I get email addresses?

Web Secure offers a range of email services.

How do I get a website?

Web Secure offers a range of hosting services.

How do I change my domain name?

Unfortunately, it is not possible to change the registration of a domain from one name to another. Domain licence's are non-transferable. If you want a new domain name, you will need to register it separately, then let your old name lapse.

Transferring the Ownership of my Domain

The steps for changing the ownership of a domain name will depend on the type of domain. Please see the domain type below for more information:

.au Domain Names
.com/net/org/info/biz Domain Names
Other Domain Names

.au Domain Names

Due to the strict regulations in the Australian Domain Industry (.au domain names), to transfer the ownership of a domain name from one party to another, you must meet certain eligibility criteria, as listed below:

Conditions under which a the licence (ownership) of a .AU domain can only be transferred

The Registrant sells part or all of their business operations or assets to the proposed new Registrant, and the Deed of Sale includes the transfer of the domain name licence.
The Registrant assigns part or all of their intellectual property rights to the proposed new Registrant, and the Deed of Assignment includes the transfer of the domain name licence.
Where the Registrant is a legal entity, the Registrant is liquidated or enters into administration and the liquidator or administrator authorises the transfer of the domain name licence to the proposed new Registrant
The Registrant and the proposed new Registrant are legal entities belonging to the same group of related entities, eg. where a parent company transfers its domain name licence to a subsidiary.
The Registrant is holding the domain name licence in their capacity as an agent of the proposed new Registrant, and at the time of registration the Registrant had entered into an agreement to transfer the domain name licence to the proposed new Registrant at a future date, eg. where a web designer, ISP, lawyer, accountant or other service provider registers a domain name on behalf of a client.
Where the Registrant is an individual, the Registrant dies or becomes insane and the executor or power of attorney authorises the transfer of the domain name licence to the proposed new Registrant.
A competent arbitrator, tribunal, court or legislative body orders the Registrant to transfer their domain name licence to the proposed new Registrant, eg. in the case of a proceeding under the .au Dispute Resolution Policy (auDRP).
The Registrant has entered into an agreement to transfer their domain name licence to the proposed new Registrant in settlement of a dispute between the parties, and the Deed of Settlement includes the transfer of the domain name licence, eg. where a trade mark infringement dispute is settled out of court.
AND if the proposed new Registrant is eligible for the domain under auDA policy.

("Registrant Name Change")

You can change the ownership of all domain names easily, with the exception of .AU domain names. .AU domain names cannot be freely marketed or sold.

If you wish to change the ownership of any domain name, you need to complete our Registrant name change form by contacting us. Please note, original copies of this form must be submitted to Web Secure for a successful name change. The cost of a registrant name change is $320.00 + GST if applicable.

.com/net/org/info/biz Domain Names

There is no charge to change the registrant (owner) of .com/net/org/info/biz Domain Names. Simply log in to The Console and you can update the registrant details under the “DomainName” link.

Other Domain Names

Please contact Web Secure at support@websecure.net.au or on 1300 725 913 to enquire about changing the ownership of any domain type not listed above.

I registered the wrong name by accident - can I change it?

Unfortunately every domain name registered requires Web Secure to pay the respective Registry a fee which is non-refundable. As such we cannot offer refunds on mistakes made during the registration process, unless a Web Secure consultant is responsible.

Can I sell my domain name?

With the exception of domains ending in .au, all names can be freely sold. It is against auDA policy to sell a .au domain name.

How do I change the contact details for my domain name?

Contact Details include - registrant, admin, billing and technical contact information

If you wish to change the contact information for the Owner/Registrant, Admin, Billing & Technical administrator on your domain name.
Note: Whilst Web Secure offers this service, we only do so because of our obligation as a globally accredited Registrar. We do not send bills to the Billing Contact, we do not send technical emails to the Technical Contact. We do not send anything other than statutory notifications to the Registrant (or domain name owner). All information is always sent to the person listed as Current Contact for that domain name.

1. Log into the The Console™
2. Select the Domain Name icon
3. In the section marked "Contact information" you can edit information about the Registrant (owner), admin, billing and technical contact.
4. You can also create new NIC handles/Domain Name Contacts for new admin, billing and technical contacts. You cannot create new Registrants. To change the ownership details for a domain name, see "Transferring ownership of my Domain".

Changing the current contact

This includes the recipients of all correspondence from Web Secure.

Web Secure always sends invoices and any other information to the "current contact". Click here to update details of the current contact.

Registrant Contact Handles - an explanation

A NIC handle is a string (characters and letters) that maps to a database entry which contains details of a person (also known as a user)

Changing NIC handles / contacts

(Registrant, admin, billing & technical contact information)

If you wish to change the contact information for the Owner/Registrant, Admin, Billing & Technical administrator on your domain name.

Note: Whilst Web Secure offers this service, we only do so because of our obligation as a globally accredited Registrar. We do not send bills to the Billing Contact, we do not send technical emails to the Technical Contact. We do not send anything other than statutory notifications to the Registrant (or domain name owner). All information is always sent to the person listed as Current Contact for that domain name.

1. Log into the The Console™
2. Select the Domain Name icon
3. In the section marked "Contact information" you can edit information about the Registrant (owner), admin, billing and technical contact.
4. You can also create new NIC handles/Domain Name Contacts for new admin, billing and technical contacts. You cannot create new Registrants.

To change the current contact (who receives correspondance from Web Secure)

Web Secure always sends invoices and any other information to the "current contact". Go here to update details of the current contact.