The NetComm NB5Plus4W wireless modem/router and NetComm wireless adapters (USB, PCMCIA, PCI) supplied by Websecure are subject to the following support conditions.

Websecure will provide technical support for the following:

1. Installation and troubleshooting of Internet connectivity via the NetComm NB5Plus4W
   modem/router
2. Physical installation of the NetComm NB5Plus4W modem/router, NetComm PCMCIA or
   NetComm USB adapter
3. Set-up of a single computer with a NetComm PCMCIA or NetComm USB adapter
4. Initial configuration only when the NetComm NB5Plus4W modem/router and NetComm
   PCMCIA or NetComm USB adapters are within close proximity of each other

Websecure will not provide technical support for the following:

1. Physical installation of NetComm PCI adapter (Websecure does not recommend self
   installation as this may void your computer’s warranty)
2. MAC authentication lists
3. Wireless hardware not supplied through Websecure
4. Set-up of wireless hardware on more than one computer
5. Detection or removal of unauthorised connections to your router, Internet service or
   network
6. Wireless AP Denial of Service (DoS) style attacks

Macintosh system compatibility: The NetComm wireless adapters supplied and supported by Websecure are not compatible with any Macintosh system. However, the NetComm NB5Plus4W wireless modem/router is compatible with Macintosh systems that have an existing wireless Ethernet adapter. Please see support conditions above.

Websecure does not guarantee connection speed or distances achieved whilst using wireless hardware, eg; concrete walls and other devices that run on 2.4GHz (such as microwaves and cordless phones) may interfere with your wireless connection.

If you have further support questions, please send an email our Technical Support team support@websecure.net.au.

Wireless hardware security warning

Websecure would like to advice you of potential security issues which may occur through using wireless hardware. Please read prior to using your NetComm NB5Plus4W wireless modem/router.

Wireless communication uses radio frequencies to transfer data between devices. This can allow unauthorised users to take malicious action against your wireless network and Internet connection. Potential security issues may include:

1. Use of your Internet connection by an unknown user without your consent
2. Interception of data and files
3. Denial of Service (DoS) attacks
4. Hijacking of your NetComm NB5Plus4W modem/router

The NetComm NB5Plus4W modem/router includes security measures, which if used in conjunction with each other, provide an intermediary level of wireless security and greatly reduces the chance of security issues. Websecure will not be liable for any security breaches in your wireless network, and recommends that you apply the below security measures:

1. Use a unique SSID (Service Set ID)
2. Disable the broadcasting of the SSID after wireless configuration
3. Enable WEP (Wired Equivalent Privacy) encryption
4. Use of MAC authentication lists
5. Change the NetComm NB5Plus4W modem router default username and password
6. Enable the NetComm firewall features
7. Use the NetComm Set-up Wizard

For further security information, please read the CD instruction manual supplied with your NetComm NB5Plus4W modem/router, or contact our Technical Support team on support@websecure.net.au